Dear Valued Client,
During these past months of uncertainty and change, we have been looking forward to the day when we can welcome guests back to Sinnamon We are excited to announce that we are reopening our spa on Monday, June 8, 2020 and will operate based on the reopening guidelines established by The Government of Trinidad and Tobago. Our new hours of business will be reduced.
Our top priority has always been to bring an unparalleled safe experience of healing and rejuvenation to our guests, and our resolve is stronger now than ever before. Our team has been hard at work to raise the bar of hygiene and sanitation, as well as considering every step of treatment processes to ensure we meet your needs in a focused and safe manner that is in accordance with government guidelines.
Here are some tangible ways we have ramped up our efforts to guarantee guest and employee safety:
- Service providers will wear masks during treatments as an enhanced safety measure.
- Our front desk staff will welcome you upon directly to your treatment room, if preferred.
- Reading material will not be available.
- Bottled water will be available to guests in lieu of communal snacks and beverages.
- Reduction in the number of available treatment and service modifications including late start times and changes.
- No cash payment transactions onsite. All payments will be collected via credit, debit or gift cards.
To keep our guests and employees safe, we will ask all guests to:
- Refrain from visiting the spa if you or a household member have a fever, COVID-19 symptoms or a communicable illness.
- Refrain from visiting the spa if you are under an isolation or quarantine order/directive.
- Respect the spa’s sanitation and hygiene standards and processes posted within the spa and shared by employees.
- Wash hands prior to beginning each treatment/service.
CANCELLATION POLICY
Please make any changes to your services, time or type of service prior to your appointment.
Please cancel appointments 24 hours prior to avoid the cancellation penalty.
Kindly arrive on time, late arrivals beyond 10 minutes are subject to cancellation and the cancellation penalty.
We charge 25% of any missed appointments or same day cancellation.
KINDLY ARRIVE 10 MINUTES AHEAD OF YOUR SCHEDULED START TIME